Refund policy

Return & Refund Policy

We want you to love your Celune pieces. If something isn't right, here is how returns, exchanges and refunds work.

Returns and Exchanges

You have 30 days from the date your order is delivered to request a return or an exchange. To be eligible:

Earrings must be unworn and in their original packaging. Because earrings are worn close to the body, we can't accept returns of pieces that have been worn.
Sets must be returned complete.
The item must not be damaged or altered.

What We Can't Accept

Worn earrings (hygiene reasons)
Gift cards
Items marked "Final Sale" at the time of purchase
Items returned after the 30-day window

How to Start a Return

Contact us with your order number and the item(s) you'd like to return or exchange, through our Contact page or by email at zhanggongqing1314007@gmail.com. We reply within 1 business day (Mon–Fri).
We'll reply with return instructions and the return address.
Pack the item(s) in the original packaging and ship them back. Return shipping costs are paid by the customer, except for damaged or defective items (see below). We recommend using a tracked service.

Please contact us before sending anything back so we can match your return to your order.

Refunds

Once we receive and inspect your return, we'll refund the amount you paid for the returned item(s) to your original payment method within 5–10 business days of receiving the return. Your bank or card company may take additional time to show the credit.

If you used a discount code, the refund is for the amount you actually paid for the item.
Original shipping charges are not refunded, unless the return is due to our error or a damaged or defective item.

Exchanges

Want a different style or set? Contact us within 30 days of delivery and we'll help arrange an exchange, subject to availability. If the item you want is out of stock, we'll refund you instead.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo, and we'll replace it or refund you at no extra cost, including return shipping if we ask you to send the item back.

If a piece discolors within 12 months of normal wear, send us a photo and we'll replace it.